Application Support Analyst

Ann Arbor, MI

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We’re looking for an Application Support Analyst interested in becoming a valuable player on a diverse, energetic, and unique team.


What You’ll Do:
You’ll provide first tier application support, perform integration testing and provide necessary documentation for business applications.


Specific Responsibilities:
Provide front line support with monitoring the application support e-mail box and address each issue as per the set protocol. Ensure all emails and calls are answered in a timely manner and follow up each issue to closure.
Liaison with the respective project leaders of the systems to create and maintain help/FAQ documents for the applications. Ensure the latest versions are always accessible to the users.
Continually identify ways to improve support and decrease unnecessary support calls. Identify improvements to applications, processes, and business logic to meet user needs and communicate to the project lead.
Perform data analysis tasks with SQL/Toad in order to trouble shoot errors and user questions. Work with the development team to analyze the data when necessary and promptly follow up with the user.
Create training documents and conduct periodic training for selected system super users in different business areas.
Monitor the daily jobs outputs for the applications to ensure that any errors are addressed immediately by coordinating with the project lead and communicate to the respective user groups impacted.
Deliver a high level of customer service to all users and continuous communication.
Assist with testing new application functions and work with project leads to communicate the changes in the software to the appropriate group of users.
Maintain a positive, constructive, team-oriented attitude as well as sound judgment with all job responsibilities.
Command a basic understanding of the company’s mission and business and how the position’s job responsibilities contribute to the goals of the company.
Be on call for the development support after hours.
Perform other duties as required.


What You’ll Need:
Bachelor’s degree
A minimum of two (2) years experience working in application support environment with custom or out of the box applications.
Excellent written and verbal communication skills.
Ability to work in a fast paced environment, ability to multi-task and work with multiple users.
Strong interpersonal, problem solving and analytical skills.
Well organized and good customer service skills.


What Makes You Stand Out:
Bachelor’s degree in information systems or a related area of study
Three (3) years or more experience working with custom application support
Experience with supporting Oracle E-Business Suite.
Experience with training content creation tools and conducting application training.
Experience with communicating technical design in non technical terms to users.
Experience with application testing and writing/executing test plans.


Please contact us regarding our benefits package


About GDI Infotech:
Founded in 1993, GDI Infotech is an award-winning Information Technology company based in Ann Arbor, Michigan. GDI offers Talent Matchmaking, Workforce Management Solutions, and Executive Placement Services. While GDI has adapted and changed with new technological demands, our commitment to customer service and value-added deliverables has never faltered. GDIs variety of clients include: State of Michigan, Blue Cross Blue Shield of MI, University of Michigan, as well as many other top notch technology companies.

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