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Bridging the Technology Delivery Gap

By: Swatee Kulkarni

What business leaders want and what technology managers deliver

Have you heard about the CFO who described the financial report he wants in detail to the IT leaders at his organization and then the IT developers delivered exactly what he wanted?

No? You’re not alone; I haven’t heard that either!

In today’s technology world, there is an exponentially growing problem of the gap that exists between what business leaders want and what is actually delivered by the IT departments. This problem is not new and over-familiarity has led most people to chalk this up to a mismatch of expectations. The results of a 2012 CA Technologies study Why IT Needs to Lead Now: The Innovation Imperative suggest that a disconnect between IT and Business executives is the reason for missed opportunities to drive revenue, grow market share, increase speed to market and improve customer satisfaction.

Through experience with wins and misfires, the GDI team has learned a great deal.  We’ve compiled a list of tips that you can follow to create successful engagements.  The results are the IT departments not only meet the goals of the business leaders but also achieve a stronger partnership of mutual success.

Counting Down the Five Tips for Delivering IT Project Success:

5. OPEN DIALOG

Dialog is the key at all levels of the organization. Most forward thinking companies treat CIOs as a strategic leadership role. By finding more effective ways to communicate and plan with their Business unit peers, they create a better realization of goals and outcomes.

4. FIND A COMMON LANGUAGE AND SET CLEAR OBJECTIVES

Business requirements dictate the underlying technology needed to support it. The most common complaint we hear from IT is that business units never give them the complete set of requirements or they keep changing requirements half-way through development. The requirements gathering and requirements solidification stage has to use a common language that is understood by both business and technology to set clear objectives.

3. UNDERSTAND YOUR ORGANIZATION – PEOPLE, BUSINESS AND TECHNOLOGY

IT should really understand what business their company is in. They should leverage best-practices and best-available tools.  The need to take the time to understand the human, business and technology dimensions specific to their organization and the business model.

2. EMBRACE THE END-USER-EXPERIENCE

IT should embrace end-user-experience as a key productivity measurement to build trust and bridge the gap between IT and the Business. We talk about a gap between IT and Business like we’re on opposite sides of some eternal battle, but we all have the same end goals – growing the business with customer satisfaction.

1. BREAK DOWN SILOS IN YOU ORGANIZATION

Most companies operate in silos which is good when you want your employees to be a master of their particular skills and role. However, silos can also prohibit knowledge from being shared across different units of the business. Countless hours can be wasted trying to piece together a holistic view of what is happening from the infrastructure, application and business perspective. The gap between IT and Business can be bridged by getting all of this information needed into a single repository – and then creating different views of the data depending on a person’s role within the organization. This way, everyone has a view of what matters the most to them.  More importantly, they gain a better understanding of the impact of the various roles and uses of the information for each stakeholder.

Swatee Kulkarni is GDI’s Executive VP of Staffing & Consulting. Swatee has over 20 years of experience in the technology field. As a Principal and founding member of GDI, her duties vary in areas such as corporate recruiting, business analysis, solution development, and marketing. Swatee enjoys reading, cooking, hosting company, and serving on local community boards.

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